First Great Western wrote to me on the 18th December about the improvements they making to their service over the next weeks and months.

They included a compensation claim form: Their Passenger's Charter provides compensation to individual ticket holders that have experienced delays in excess of an hour. This can be claimed from their Customer Relations department using the form.

In addition to this, and to thank customers for your patience, the Chief Operating Officer Andrew Haines would like to offer season ticket holders compensation equivalent to two days' travel in rail travel vouchers.

For a pdf file of this compensation form please email me: annesnelgrovemp@parliament.uk